Frequently Asked Questions

We track your flight in real time. When your arrival time changes, your chauffeur's schedule adjusts automatically. There are no penalty fees for flight delays. Your driver arrives when you do.

We recommend booking at least 24 hours in advance for standard service. For major events, holidays, or multi-vehicle bookings, book as early as possible to confirm availability. Same-day bookings may be available depending on the schedule.

Your quote includes vehicle, professional chauffeur, door-to-door service, luggage handling, complimentary wait time for airport arrivals, and in-vehicle amenities. Gratuity is not included and is at your discretion.

Eligere is a professional chauffeur service, not a rideshare app. Our drivers pass background checks. We monitor your flight, open every door, handle your luggage, and coordinate your itinerary. The vehicle is guaranteed, the driver is assigned, and the service standard is consistent.

We serve metro Atlanta and surrounding areas, including Buckhead, Midtown, Downtown, Sandy Springs, Alpharetta, Marietta, Decatur, and Stone Mountain. We also service Hartsfield-Jackson Atlanta International Airport and private aviation terminals (PDK, FTY, RYY). Long-distance travel available on request.

Yes. All Eligere chauffeurs pass background checks before driving for us.

Yes. When you submit a quote request, indicate your vehicle preference. We will confirm availability based on your date and service requirements.

Refunds are at the discretion of the Eligere owner and managers.

In general, refunds requested 24 hours after booking will not be accepted. Instead, a credit for the full or partial amount of the booking payment may be issued.

As a Georgia-registered LLC, Eligere’s cancellation policy operates in accordance with the Georgia Attorney General’s code:

Georgia does not have any law that requires a business to provide a refund or accept returns. A business may set its own return policy and may offer consumers cash, in-store credit, exchanges or no adjustment at all. Many stores also set time limits during which they accept returns. While not required to post their policies, businesses must honor any posted refund or return policy.

Furthermore, your (the client who booked the ride, and everyone involved in the booking or participation of the ride services) consent of an Eligere Owner, manager, or other agent to book on your behalf, or any of our other payment methods such as zelle, cash app or venmo, by way of any card issuer such as American Express, Visa, Bank of America, Wells Fargo, etc, acknowledges that you have read and agree to these terms.

Yes. We offer corporate account arrangements for businesses with recurring transportation needs. Corporate accounts include monthly invoicing, authorized booker management, and trip reporting. Contact us to discuss account setup.

After booking, you receive a confirmation with your driver's contact information. On the day of service, you can communicate directly with your chauffeur by phone or text.